FAQ
ORDER INFORMATION
HOW WILL I KNOW IF MY ORDER IS CONFIRMED?
Once you complete checkout, you’ll see an order confirmation page. You’ll also receive a confirmation email (as long as a valid email address is entered at checkout) with your order details and total.
CAN I MAKE CHANGES TO MY ORDER AFTER PLACING IT?
Because all of our products are made-on- demand, orders begin processing quickly and cannot be changed, canceled, or modified once placed. If something doesn’t work out, you may request a return after delivery in accordance with our Returns Policy.
WHAT SHOULD I DO IF I ENTERED THE WRONG ADDRESS?
Please double-check your shipping address before placing your order. We are not able to change addresses once an order is submitted. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for reshipment costs.
AN ITEM I LIKE IS OUT OF STOCK. WILL IT BE AVAILABLE AGAIN?
Sometimes, certain styles, colors, or sizes may become temporarily unavailable. In case of an out-of-stock item, you can sign up on the product page for updates on its availability.
PAYMENT INFORMATION
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept the following payment methods:
- Visa, Mastercard, Discover, American Express, Diners Club
- Apple Pay & Google Pay
- PayPal
- Shop Pay (including Shop Pay Installments)
We do not accept CODs, personal checks, or money orders.
WHAT ARE SHOP PAY INSTALLMENTS?
Shop Pay Installments allows eligible customers to split their purchase into interest-free payments at checkout. Availability and terms are determined by Shop Pay and its payment partner. If you’re eligible, you’ll see this option during checkout.
WHEN WILL MY ORDER SHIP?
All of our items are made-on-demand.
Please allow 2–7 business days for production before your order ships.
HOW LONG DOES SHIPPING TAKE?
Once your order ships, delivery typically takes 3–10 business days within the U.S. Orders going to Alaska, Hawaii, or U.S. Territories may take a bit longer.
Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier volume, weather conditions, or other circumstances outside of our control.
WHY DID MY ORDER ARRIVE IN MULTIPLE PACKAGES?
Some items are fulfilled by different production partners, so your order may arrive in separate packages on different days. There’s no extra cost, and each package will have its own tracking number.
HOW MUCH IS SHIPPING?
We're delighted to offer FREE standard shipping on every order delivered within the United States. No minimums, no codes, no catches.
WHO ARE YOUR SHIPPING CARRIERS?
Orders typically ship via FedEx. Carrier selection depends on the product, destination, and fulfillment partner.
DO YOU SHIP INTERNATIONALLY?
Not at this time. We currently ship within the U.S. only, including all 50 states and U.S. Territories. International shipping may be added in the future.
CAN I SHIP TO MULTIPLE ADDRESSES IN THE SAME ORDER?
At this time, we’re only able to ship one order to one address.
If you’d like items sent to different locations, please place separate orders for each address
HOW CAN I TRACK MY ORDER?
Once your order ships, you’ll receive a shipping confirmation email with tracking information and a direct tracking link. Please allow up to 48 hours for tracking updates to appear.
MY TRACKING SAYS “DELIVERED,” BUT I DIDN’T RECEIVE MY PACKAGE. WHAT SHOULD I DO?
We know how frustrating that can be. If your order is marked as delivered, please check around your delivery location and contact the shipping carrier directly for assistance. Once an order is confirmed as delivered, we’re unable to offer replacements or refunds.
FULL SHIPPING POLICY
Please click here to read our full Shipping Policy.
DO YOU ACCEPT RETURNS?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Because our items are made-on-demand, we only accept returns if an item arrives damaged, defective, or incorrect.
HOW LONG DO I HAVE TO REPORT AN ISSUE?
Please contact us within 7 days of delivery if your item arrives damaged, defective, or incorrect so we can make it right.
DO YOU OFFER EXCHANGES?
We do not offer direct exchanges due to the made-on-demand nature of our products.
If your item arrives damaged, defective, or incorrect, we will gladly replace it.
WHAT IF I ORDERED THE WRONG SIZE OR CHANGED MY MIND?
Please review size charts carefully before placing your order. We are unable to accept returns or exchanges for sizing issues or buyer’s remorse.
WHO PAYS FOR RETURN SHIPPING?
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
DO COLORS LOOK EXACTLY LIKE THEY DO ON SCREEN?
Colors may vary slightly due to screen settings and the printing process. These variations are normal and are not considered defects.
WHAT IF MY PACKAGE IS RETURNED OR REFUSED?
Orders returned due to refusal, incorrect shipping information, or failure to retrieve a package are not eligible for a refund.
FULL REFUND & EXCHANGE POLICY
Please click here to view our full Returns & Exchange policy.
WHAT ARE MOD ITEMS?
MOD stands for Made-On-Demand. These items are created especially for you after your order is placed. Your product is printed and produced by one of our trusted U.S.-based partners, then packaged with care and shipped directly to you. Because production starts after purchase, delivery times may be longer than traditional retail.
WHAT ARE MOD+ ITEMS?
MOD+ items follow the same made-on-demand process, but are produced and shipped by one of our trusted international partners. These items may have longer production and shipping timelines due to international fulfillment.
WILL I BE CHARGED TARIFF OR CUSTOM FEES FOR MOD+ ITEMS?
No. Customers will not be charged additional tariffs, customs fees, or import charges on MOD+ items upon delivery. The price you see at checkout is exactly what you pay. Your shopping experience stays simple, seamless, and surprise-free.
HOW WILL I KNOW IF AN ITEM IS MOD OR MOD+?
If an item is MOD or MOD+, this will be clearly stated on the product page under the Description or Availability sections.
WHY DO YOU USE MADE-ON-DEMAND PRODUCTION?
Made-on-demand allows us to reduce waste, avoid overproduction, and offer thoughtfully designed products without excess inventory. It’s better for sustainability—and ensures every item is created with intention.
DO YOU OFFER PROMO OR DISCOUNT CODES?
Yes! From time to time, we offer promotional codes for special events, launches, or exclusive offers.
HOW DO I USE A PROMO CODE?
Enter your promo code during checkout in the discount code field, then click Apply. Only one promo code may be used per order unless otherwise stated.
WHY ISN’T MY PROMO CODE WORKING?
Promo codes may:
- Have an expiration date
- Apply only to select items
- Exclude sale items or gift cards
- Be limited to one-time use per customer
Please make sure the code is entered exactly as provided.
WILL I BE CHARGED SALES TAX?
Sales tax is applied where required by law. Applicable taxes are calculated automatically at checkout based on your shipping address. Tax laws vary by state and are subject to change.