Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Because our products are made on demand, returns are only accepted if an item arrives damaged, defective, or incorrect.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@cynthiawells.com with your order number and a brief description of the issue.
If your return is approved, we will provide instructions on how to proceed. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at returns@cynthiawells.com.
Damages and Issues
Please inspect your order upon receipt and contact us within 7 days of delivery if the item is defective, damaged, or if you received the wrong item. We may request photos to help evaluate the issue.
If the issue is confirmed, we will replace the item or issue a refund at no additional cost to you.
Exceptions / Non-Returnable Items
Because all of our items are made-on-demand, the following items are non-returnable and non-refundable unless they arrive damaged or defective:
- Made-on-demand products
- Custom or personalized items
- Sale items
Exchanges
We do not offer direct exchanges due to the made-to-order nature of our products.
If an item arrives damaged, defective, or incorrect, we will gladly replace it. For all other situations, customers may place a new order once their return request has been reviewed.
Refunds
We will notify you once we’ve received and reviewed your return request and let you know if the refund is approved.
If approved, refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at returns@cynthiawells.com.
Additional Information
Sizing
Please review all size charts carefully before placing your order. Because our items are made to order, we do not accept returns or exchanges for sizing issues.
Color Disclaimer
Colors may vary slightly due to screen settings and the printing process. These variations are not considered defects.
Refused or Undeliverable Packages
Orders that are returned due to refusal, incorrect shipping information provided by the customer, or failure to retrieve a package are not eligible for a refund.
Cynthia Wells reserves the right to modify the returns policy at any time without prior notice.