Shipping policy

 

Thank you for shopping with us! Below you’ll find everything you need to know about how your order is processed and shipped.

 

 

Where We Ship

At this time, we ship to:

  • All 50 U.S. states
  • U.S. Territories

We currently do not ship to PO Boxes, APO/FPO military addresses, or internationally. 

 

 

Shipping Rates

We're delighted to offer FREE standard shipping on every order delivered within the United States. No minimums, no codes, no catches. It's our way of making sure your experience feels as seamless and special as the pieces you've chosen.

 

Orders with Multiple Shipments

Many of our items are made-on-demand and fulfilled by different production partners.
This means:

  • Your order may arrive in multiple packages
  • Items may be delivered on different days
  • You will receive tracking information for each shipment once it ships

There is no extra charge for split shipments.

 

 

Order Processing & Production Time

Every piece we design is made-to-order with care and precision with our premium manufacturing partners. Please allow:

2–7 business days for order processing and production. This timeline is separate from the shipping transit time.

Processing times may vary depending on the product, high-volume periods, and holidays.

Orders cannot be modified or canceled once they have entered the production phase. Please review your order carefully before completing your purchase.

 

Shipping Timeframes

After your order has been processed, shipping typically takes:

3–10 business days within the United States

Delivery times may be longer for:

  • Alaska
  • Hawaii
  • U.S. Territories

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier volume, weather conditions, or other circumstances outside of our control.

 

 

Shipping Carriers

Orders typically ship via FedEx. Carrier selection depends on the product, destination, and fulfillment partner.

 

 

Tracking Your Order

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

If your order ships in multiple packages, you’ll receive separate tracking numbers for each shipment.

 

 

Address Accuracy

Please ensure your shipping address is correct at checkout. We are unable to redirect packages once they have been dispatched.  

We are not responsible for orders delivered to incorrect addresses provided by the customer.

 

 

Shipping to Multiple Addresses

At this time, we are not able to split an order between multiple shipping addresses.

If you would like items shipped to different addresses, please place separate orders for each address.

Orders requesting multiple shipping addresses cannot be accommodated.

 

 

Shipping Delays

We are not responsible for delays caused by:

  • Weather conditions
  • Carrier issues
  • Customs or government processes
  • Incorrect or incomplete shipping addresses

If your package appears delayed or lost, please contact us, and we’ll be happy to assist.

 

 

Delivered but Not Received Orders

If a tracking number shows that an order has been successfully delivered, we are not responsible for lost, stolen, or misplaced packages.

If your order is marked as delivered but you have not received it, please:

  • Check around your delivery location (porch, mailbox, front desk, leasing office, etc.)
  • Ask household members or neighbors if they accepted the package
  • Contact the shipping carrier directly for more information

We recommend filing a claim with the carrier if the package cannot be located.

Unfortunately, we are unable to replace or refund orders that are confirmed as delivered.

 

Cynthia Wells reserves the right to modify shipping policies, rates, and offers at any time without prior notice.